You can check the status of your order by logging into your account and viewing the "My Orders" section. We will also send you email updates at each stage of the shipping process.

Orders can only be changed or cancelled before they have been shipped. If you wish to make changes, please contact our customer service team as soon as possible.

If you have not received a confirmation email within a few hours of purchasing, please check your spam folder. If the email is not there, please contact our customer service for assistance.

We accept payments by credit/debit card (Visa, Mastercard, American Express), PayPal and bank transfer.

Yes, our site uses a secure and encrypted payment system to ensure the protection of your personal and financial data.

We do not currently offer cash on delivery as an option, but we are working to introduce it soon.

Standard shipping usually takes 3-5 business days. However, times may vary depending on your location and the service you choose.

Yes, once your order is shipped, you will receive an email with a link to track your package in real time.

We offer free shipping on orders over €99. For orders under this amount, a standard shipping rate will apply.

To make a return, log in to your account, select the order you wish to return and follow the instructions. We will send you a return label by email.

You can return products within 14 days of receiving them, as long as they are in their original condition, with labels and packaging intact.

The refund will be processed within 5-7 business days from the moment we receive the return and will be credited to the same payment method used for the purchase.